Citi Group Banamex-Programador AI 

Mexico, Mexico City 

772094666

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PRINCIPALES FUNCIONES:

• Identifica áreas de oportunidad y alternativas de solución sobre problemas planteados.
• Coordina planes de trabajo para la entrega del producto “herramienta digital”.
• Monitorea y puede ejecutar el desarrollo de las soluciones que emplean herramientas digitales.
• Soporta a los usuarios finales con relación al marco de control de herramientas
digitales (End User Computing, Non End User Computing, IT-enabled Smart Solutions).
• Propone soluciones a largo plazo a través de los Sistemas de TI centrales.

• Conocimiento en inteligencia (KORE AI)
• Desarrollo de herramientas ofimáticas
• Tener buena empatía y comprensión hacia los demás, así como escuchar y tener una buena comunicación con los equipos de trabajo.
• Paquetería Office (Word, Excel, Power Point, Access).
• Manejo de Bases de Datos relacionales (SQL - MYSQL).
• Conocimiento de lenguajes de programación (Java, PHP, VB, .NET. C#, PYTHON, etc.)
• Manejo de Framework’s.

Time Type:

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