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Red hat Senior Project Manager - Technical 
Colombia 
771905681

26.06.2024

What you will do:

  • Manage a team of Project managers and Customer success managers

  • Oversee and be accountable for the day-to-day activities of a team onboarding Red Hat customers from the Enterprise segment through a digital touch model

  • Closely monitor dashboards and reporting systems to be able to take actions and do forecasting of renewals, upsell and cross sell

  • Take a data driven approach to ensure an enriched onboarding experience for Red Hat customers

  • Work closely with the sales , marketing , Product management , Support teams to coordinate and provide the best customer experience

  • Promote and guide continuous professional and personal development of team members

  • Work on scaling the newly formed Dynamic engagement model of CSM as per the business demands and future scope

  • Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers

  • Receive assignments in the form of objectives and define how to use resources to meet schedules and goals

  • Provide guidance to associates within the established company policies; recommend changes to policies and procedures

  • Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer

  • Follow processes and operational policies in selecting methods and techniques for obtaining solutions

  • Act as an adviser to associates to meet schedules and resolve technical problems

What you will bring:

  • Previous commercial experience in a customer success or technical support environment, in a technology-oriented company or department

  • Proven ability to learn and apply new skills and processes quickly, and coach and teach others

  • Demonstrated experience managing a team with customer focus and service orientation

  • Ability to identify potential, develop people, and motivate and build a team

  • Ability to handle multiple tasks at once, prioritize, and work under pressure

  • Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions

  • Solid leadership and coaching skills

  • Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates

  • Good written and verbal English communication skills

  • Expertise on tooling and practices - google sheets/slides, tableau dashboards etc.