Red hat Senior Project Manager - Technical 

Colombia 

771905681

What you will do:

• Manage a team of Project managers and Customer success managers

• Oversee and be accountable for the day-to-day activities of a team onboarding Red Hat customers from the Enterprise segment through a digital touch model

• Closely monitor dashboards and reporting systems to be able to take actions and do forecasting of renewals, upsell and cross sell

• Take a data driven approach to ensure an enriched onboarding experience for Red Hat customers

• Work closely with the sales , marketing , Product management , Support teams to coordinate and provide the best customer experience

• Promote and guide continuous professional and personal development of team members

• Work on scaling the newly formed Dynamic engagement model of CSM as per the business demands and future scope

• Provide leadership in problem solving, including proposing and discussing fixes, advising and educating customers

• Receive assignments in the form of objectives and define how to use resources to meet schedules and goals

• Provide guidance to associates within the established company policies; recommend changes to policies and procedures

• Maintain knowledge of current technologies and business trends to provide appropriate evaluation of each customer

• Follow processes and operational policies in selecting methods and techniques for obtaining solutions

• Act as an adviser to associates to meet schedules and resolve technical problems

What you will bring:

• Previous commercial experience in a customer success or technical support environment, in a technology-oriented company or department

• Proven ability to learn and apply new skills and processes quickly, and coach and teach others

• Demonstrated experience managing a team with customer focus and service orientation

• Ability to identify potential, develop people, and motivate and build a team

• Ability to handle multiple tasks at once, prioritize, and work under pressure

• Ability to work in process-based environments, with the necessity of consultations, taking initiative, and making decisions

• Solid leadership and coaching skills

• Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates

• Good written and verbal English communication skills

• Expertise on tooling and practices - google sheets/slides, tableau dashboards etc.