JPMorgan Client Service Account Manager - Senior Associate 

United States, Illinois, Chicago 

771245074

As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities

• Key advisor and proactive partner to the client, providing advice/consultation on decision making
• Able to work independently on projects and client inquiries.
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction
• Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Convey complex ideas and client issues with confidence
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services (TS) product capabilities
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required Qualifications, Skills and Capabilities

• Minimum of 5+ years of relevant industry and/or functional experience
• Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions
• Technical knowledge/comprehension to recommend value-added solutions for clients and partners.
• Intermediate understanding of Real Time Payments, API’s, Digital Wallets, and Payment Transmissions.
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
• Ability to multi task handling different industry demands simultaneously.
• Ability to effectively partner with internal colleagues and external clients
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise