KLA Customer Support Engineer SWIFT/OP 

Japan 

771125449

Qualifications

• Will be in charge of SWIFT/OP product
• Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems
• Assists other field service engineers as appropriate
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems

Minimum Qualifications

• Analytical skills
• Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set
• Experience or knowledge of semiconductor manufacturing process is preferred
• Team performer
• Stronginterpersonal/communicationskills in understanding customer needs
• Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area
• Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment
• Business level language skill of Japanese and English.