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Gong Sr Field Operations Manager- Industry Expansion United States, Utah, Salt Lake City 770728827
04.09.2025
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RESPONSIBILITIES
- Serve as a trusted advisor to Industry Expansion sales leadership, driving growth through process optimization, financial rigor, and actionable insights.
- Lead and maintain the business operating rhythm (weekly/monthly forecast & pipeline reviews, demand gen reviews, account reviews, KPI & headcount tracking, QBR/MRR).
- Partner with Sales, Operations, and Finance leadership to develop territory methodologies, headcount models, and capacity planning for Commercial, Mid-Market, and Enterprise teams.
- Champion effective adoption and innovation in sales tools (e.g., Gong, Salesforce, planning/analytics platforms), including enforcing usage hygiene and identifying new use cases.
- Collaborate with Analytics and BI teams to design reporting and dashboards that drive visibility into performance, productivity, and pipeline health.
- Build strong cross-functional partnerships across Marketing, Enablement, Customer Success, and Product to align operational strategy with GTM goals.
- Apply a bias for action to quickly resolve process bottlenecks, while building scalable, repeatable solutions for the long term.
- Maintain documentation and enforce compliance around policies, sales processes, and engagement rules.
- 6+ years of Sales/Business Operations or GTM Strategy experience, with a strong understanding of SaaS business models
- Background in financial services, fintech , healthcare, or consulting focused on regulated industries preferred.
- Experience supporting sales organizations selling to Fortune 1000 companies, with an ability to translate industry-specific dynamics into operational strategies.
- Proven success building territory models, forecasting processes, and headcount/capacity plans.
- Demonstrated ability to leverage AI and emerging technologies to optimize revenue processes, accelerate sales cycles, and reduce the path to revenue.
- Strong analytical skills with proven ability to extract insights from data (SQL knowledge a plus).
- Skilled in navigating complex tech stacks including CRM, account planning, account scoring, data enrichment, and productivity tools.
- Strong organizational and project management skills; able to execute multiple priorities with urgency.
- High degree of ownership — not just identifying opportunities, but turning insights into measurable results.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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