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Tesla Service Advisor United States, New York 770077314
13.08.2024
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What You’ll DoWhat You’ll Bring
- Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
- Determine if technical solution can be resolved over the phone, or escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System
- Conduct transactions with system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates, and follow through on each customer vehicle
- Follow-up with customer on services provided; ensure they are satisfied with the work performed
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Must have a valid driver’s license in country of employment
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