PayPal Sr Manager Site Reliability Engineering 

United States, Arizona, Scottsdale 

769570359

Job Description:

Key Responsibilities:

• Lead and manage the Site Reliability Engineering team, providing guidance on escalated technical issues and complex infrastructure challenges
• Oversee 24/7 monitoring and management of multi/hybrid cloud and on-premises infrastructure, ensuring optimal performance and availability
• Develop and implement incident management procedures, incident response protocols, and escalation frameworks for infrastructure and application issues
• Collaborate with cross-functional teams including DevOps, Security, and Application Development to resolve critical incidents and implement preventive measures
• Manage vendor relationships and coordinate with external partners for infrastructure services and support
• Drive continuous improvement initiatives to enhance system reliability, disaster recovery/BCP, performance, and operational efficiency
• Provide technical leadership during major incidents, coordinating response efforts and post-incident analysis
• Develop team capabilities through mentoring, training, and knowledge sharing programs
• Prepare and present operational metrics, incident reports, and improvement recommendations to senior leadership

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field; Master's preferred
• 8+ years of experience in infrastructure management, with at least 3 years in a leadership role
• Extensive experience with multiple cloud platforms (AWS, Azure, GCP) and on-premises infrastructure management
• Strong background in incident management, ITIL frameworks, and operational best practices
• Experience with monitoring tools, automation platforms, andinfrastructure-as-codetechnologies
• Proven track record of leading technical teams in high-pressure, mission-critical environments
• Excellent communication skills with ability to interact effectively with technical teams and executive leadership
• Experience with enterprise applications, databases, and network infrastructure
• Strong analytical and problem-solving skills with attention to detail.

Preferred Qualification:

• Relevant certifications (ITIL, cloud provider certifications, PMP)
• Deep Knowledge of financial regulatory requirements (preferably)
• Background in DevOps practices and CI/CD pipeline management
• Experience with containerization technologies and orchestration platforms

Our Benefits:

Any general requests for consideration of your skills, please