Amazon Support Engineer L5 Payments Services 

India, Haryana, Manesar 

7688348

Key job responsibilities
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.Some of the key job functionsProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.Software deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or components

- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- 4+ years of software development and technical support experience