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ATT Specialist App/Prod Support India, Telangana, Hyderabad 768725350
17.04.2025
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PAS responsibilities include:
Performing Application Monitoring and Response, Application Problem Management/Resolution, Application Change Management and Implementation, Scheduling, Tuning and Configuration of Application and Infrastructure Components, Project Implementation work associated with new applications or changes to existing applications, and Service Assurance Management, Status and Metrics.
BOA responsibilities include:
Issue Life Cycle Management/Resolution;
Root cause analysis and resolution;
Service Assurance Management, Status and Metrics.
Both PAS and BOA are responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre-production and/or test or production environment.
Application support may include other associated software or hardware components required for the application to work.
On call 24X7 in the event of an outage and must be knowledgeable about the specific applications they support.
Work closely with COE and Development organizations for any defects, upgrades, or enhancements.
Monitor application availability, or end to end application performance and metrics, via a standard tool set and take proactive actions as issues arise.
Interface closely with 3rd party vendors as needed.
Provides administration of the tools necessary to support the CBSs: supports, tests and configures performance tools.
Also support CBS Alarm/Transaction Flow Analysis/Correlation.
Oversight of vendor/supplier functions.
Identifies areas for improvement and develops action plans to improve CBS and application performance.
Participate in the established ITO Problem Management process.
Job Contribution:
requires 3year's experience. Technical Career Pathway (TCP) role. Supervisory: No.
Time Type:
AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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