PayPal Program Manager 

United States, California, San Jose 

768165556

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

What you need to know about the role:
As PayPal continues to advance in today’s dynamic market, our Merchant Experiences organization is seeking a Program Manager with substantial technology experience, particularly 8 years in the field and at least 4 years in Agile project management, product launch management, and change management. This critical role will spearhead a wide array of technology initiatives aimed at transforming how PayPal operates and engages with small and medium-sized businesses (SMBs) and partners.

Your day to day:

Personalizing right for me merchant experiences based on jobs to be done and run experiments to validate hypothesis based on behavioral insights and connecting with developers, accountants, marketers and other users in the ecosystem
Actively boosting engagement for our SMB users to drive continuous growth and innovation in the ecosystem.
Investing in the development of core tools and next-generation solutions that enhance the merchant experience.

• Drive the coordinated management of large, complex programs over a finiteperiod of timein order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
• Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
• Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
• Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
• Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
• Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
• Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
• Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
• Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.

What do you need to bring:

• You have worked in a program manager role for a minimum of 6-8years.
• You have experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred.
• You have a track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• You know how to develop effective, matrixed, cross-organization relationships, collaboration and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies preferred.
• You have a strong technical acumen and strong voice for the customer across the program delivery lifecycle.
• Good knowledge of project management process, project management software tools, templates and management techniques.
• Experience with different software development methodologies including the agile development methodology such as Scrum.
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases.

Preferred Qualifications:

• Master's degree in a business or technology discipline or related field
• Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions
• Prior online payments industry experience
• Certifications: CSM, PMP, SAFe

Nice-to-have:

• Previous software development experience
• Previous managerial experience in software development, quality assurance, or product management

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The U.S. national annual pay range for this role is

$84500 to $204600

Any general requests for consideration of your skills, please