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In this role, you will:
Be a leader and take a true ownership role in implementing change, resolving issues, and potentially coordinating internal or external customer remediation
Ensure business requirements for reporting/technology changes meet the business need and are tested and implemented into production flawlessly while following all Change Management protocols
Support initiatives that may impact multiple processes, products, or cross-functional teams
Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
Utilize independent judgment to guide moderate risk deliverables
Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
Provide work direction to lessexperienced Strategyand Execution staff
Collaborate and consult with leaders and executive management
Design complex processes and procedures in consultation with experts within the business.
Required Qualifications:
6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with Data Analysis
Experience infacilitating/liaisingbetween multiple business groups
Self-motivated with a high level of initiative and accountability
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Experience with strategy development and implementation
Ability to negotiate, influence, and collaborate to build successful relationships and outcomes
Strong root cause analysis and solution implementation skills
Experience working with reporting and data teams (MIS reporting, ECaR Configurations, BSP reporting.) and/or providing ad-hoc data requests
Desired Qualifications:
Knowledge and understanding of project and process management
Proven experience leading people, projects, or processes
CCS (Consumer Collections & Services) Experience a plus
SAS or SQL reporting experience a plus
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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