Truist SIOC Analyst 

United States, North Carolina, Charlotte 

767596438

Regular or Temporary:

English (Required)

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Intake, assess, communicate, and respond to criminal events, workplace violence threats, facility emergencies, and other physical security risks in accordance with internal SIOC policy and procedure.
2. Work closely with SIOC leadership to assess and escalate risk events.
3. Work closely with SIOC leadership to issue mass communications and incident reports.
4. Monitor multiple channels for risk events, including phone, email, and intelligence sources such as Everbridge VCC, Everbridge NC4, and DataMinr.
5. Provide empathetic and effective support to teammates, clients, and communities.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Associate's degree or equivalent education and related training or experience
2. 6+ months of Corporate Security experience, or equivalent as demonstrated through work experience in law enforcement, the military, or other
3. Exercise critical thinking in a high stress, call center type environment with multiple intake channels
4. Ability to operate in multiple monitoring systems simultaneously
5. Ability to rapidly intake and assess high risk security events for response and escalation
6. Ability to master physical security workflows, process, and procedure
7. Ability to complete processes in a timely manner as defined by shift leaders and team leaders
8. Experience using basic computer applications, such as Microsoft Office software products
9. Flexibility to work in a 24 x 7 environment with multiple shift options.
10. Ability to communicate clearly in writing and in verbal briefings

1. 2+ years of experience in a security operations center (SOC) or similar call center function
2. Bachelor’s Degree
3. Experience with Everbridge VCC and mass communication tool
4. Experience with DataMinr