Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred
Educational experience: Bachelor’s degree or equivalent professional experience
Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful
Be self-aware, flexible and open-minded
Possess a rare combination of analytical thinking, hands-on problem solving, and a customer- service mindset
Be an advocate for your customers and your team. Your success depends on theirs