Boston Scientific Business Support Supervisor 

United Arab Emirates, Dubai, Dubai 

765860505

Key Responsibilities:

• Supervise day to day operations of the GEM South Cluster Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
• Ensure high quality, accuracy and on time processing of the requests received by GEM South Cluster team from the internal customers.
• Act as the subject matter in the administrative processes assigned to GEM South Cluster team, assisting the team with inquiries and collaborating with cross country and cross functional groups to resolve issues.
• Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management.
• Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
• Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
• Ensures training requirements for GEM South Cluster Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
• Responsible for reviewing performance, career development and objectives of the GEM South Cluster Administrators team - assisting manager in establishing department goals.
• Motivate team to achieve individual and team’s objectives.
• Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
• Internal & External Audit support.
• Support to New Service Requests, collaborate on GEM and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).

Requirements:

• Min 2 years in the people leader role, working as a supervisor / team leader .
• Previous experience in event, meetings and travel management is mandatory.
• Fluent English, written and spoken.
• Bachelor's degree or higher.
• Interpersonal and people management skills, ability to motivate people.
• Excellent communication skills with ability to build relationships by communicating, influencing and negotiating effectively.
• Continuous improvement mindset to lead process improvements and to participate in projects.
• Problem solver with strong customer services orientation.
• Orientation for result and analytical skills.
• Ability to work across cultures and matrix organization.
• Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.