KLA Technical Project Manager 

United States, Michigan, Ann Arbor 

765751323

Responsibilities

As the PSO (Product Support Operations) Project Manager.

This exciting role will include:

• Craft and develop overall service improvement project plans. Includes: schedules, resources, business requirements, infrastructure and systems designs, and budgets.
• Create mitigation plans to address project changes, scope creep, and delays.
• Lead and train technical personnel on new procedures and processes.
• Track project requirement, achievements, and schedules.
• Provide project updates and progress with management.
• Coordination of all elements of a project. This includes coordinating tasks, resources, collaborators, and any other project elements, in addition to handling conflicts between different aspects of the project, making trade-offs between opposing requests, and evaluating resources.
• Establishing a support strategy for ramping process, infrastructure, and people globally.
• Tracking and reporting infrastructure design and reliability or bugs to IT support teams.
• Run efficient meetings, assign ownership, track project tasks, and generating meeting minutes and action items.
• Work with the management team to inspire change and create positive change management environment.
• Handle project risks and mitigations. Streamline processes to produce more efficient progress.

Preferred Qualifications

• Project management tools, processes, and methodologies.
• Process Quality improve methods.
• Service delivery for capital equipment.
• CRM, Customer Relationship Management Systems
• Experience in enterprise process development and release.
• Strong analytical, database, communication, and presentation skills.
• Shown ability or capability to influence process partners and drive multi-functional improvement.

Minimum Qualifications

Master's Level Degree and 1 years related work experience; Bachelor's Level Degree and related work experience of 3 years