Sisense Technical Account Manager 

Germany, Baden-Württemberg 

765130127

HOW YOU’LL RAMP UP:

By Day 30...

• You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value
• You will start interacting with Sisense customers and getting to know their challenges
• You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
• You will understand internal interactions, processes and tools required to be an effective TAM

By 60...

• You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts.
• You will handle customer’s requests/tickets independently and begin leading engagements with close guidance
• You’ll be exposed to a wider range of Sisense use cases
• You’ll learn about your team’s customer base and begin meeting the people
• By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product

By 90...

• You’ll own technical relationships with our elite customers
• You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices
• You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer

WHAT YOU’VE ACCOMPLISHED... SO FAR:

• 3-5 years of experience in a technical, customer facing role
• You’ve assisted or led complex technical software implementations or managed services, ideally in the cloud, data warehouse, and/or business intelligence space.
• You worked on the front lines with customers on a daily basis
• You’ve troubleshooted technical issues with a customer on web meetings
• You have an analytical mind and hands on experience with data tools like those in Business Intelligence, Database Management, Analytics, or Integration.
• You’ve created and delivered customized technical presentations and demonstrations to technical and non-technical audiences of all levels from stakeholders to executive sponsors.

Required Skills:

• Familiar with data modeling strategies and concepts
• Basic understanding of Linux
• Comfortable in a programming language such as Python, Javascript, Java, C++, GO etc. We primarily use JavaScript or Python.
• Experience with REST APIs
• Proficient in SQL
• You are intellectually curious. If you don’t know the answer, you’ll get it!

Bonus Skills:

• Knowledge of Kubernetes and Docker
• React, Next.js, Vue.js or any popular JavaScript frameworks
• Hands on experience with embedding software into another application
• SSO methods such as SAML 2.0, OpenID Connect and JWT