EY CBS - Talent Enablement Offboarding Exit Matters 

Malaysia, Kuala Lumpur 

764703983

and People Data Administration support.

The Talent Enablement Assistant( Offboarding and Exit Matters )

The role develops and maintains an advanced understanding and knowledge of the Talent Enablement procedures and approach for assigned area(s),particularly in managing offboarding and exit matters

Your key responsibilities

• Attends to HROffboarding and Exit Mattersinquiries / requests / transactions as assigned (including inquiries or requests via cal or email) in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Develops and maintains an advanced understanding and knowledge of Talent EnablementOffboarding and Exit Mattersprocedures and approach
• Processes and / or reviews more complex transactions; performs duties and responsibilities with limited supervision
• Ensures all new process updates are incorporated while processing transactions
• Responds tointernal employee’sneeds and inquiries, exercises good judgment in applying concepts and guidelines
• Monitors and resolves status of service delivery queues
• Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barrier and issues to Supervisor
• Responds to emails and enquires in a timely manner
• Identifies potential areas for process improvements
• Assists with Talent Team initiatives and other projects as assigned
• Adhere to all policies and processes

Skills and attributes for success

• A graduate qualification
• Preferably with 2 to 4 years’ of work experiencemanaging Offboarding and Exit Matters
• Prior Shared Services or HR Operations experience
• Good communication, interpersonal skills and customer orientation; works effectively with others
• Good command of spoken and written English
• Anticipates the needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem solving skills; able to exercise judgment on day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Familiarity with SuccessFactors would be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

Building a better working world