Wells Fargo Senior Technology Business Systems Consultant 

United States, Ohio, Columbus 

764545485

In this role, you will:

• Support the full lifecycle of assistive technology solutions, including product evaluation, vendor engagement, procurement, packaging, deployment, and ongoing maintenance
• Manage vendor relationships and coordinate product updates, testing, and distribution to ensure continued accessibility and functionality
• Collaborate and consult with HR Accommodations and other technology teams to evaluate and resolve issues in order to identify technological solutions
• Provide production support for assistive technology software and hardware solutions, including troubleshooting and user training
• Partner with business and technology teams to evaluate moderately complex business problems related to assistive technology
• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Coordinate communication and information flow between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience coordinating between 3rd party vendors and internal technology teams
• 2+ years of experience with enterprise software procurement and deployment

Desired Qualifications:

• The preferred candidate will have experience with assistive technologies such as: JAWS, NVDA, ZoomText, Dragon Naturally Speaking, CapTel, Braille display, and various other assistive technology hardware/software
• Knowledge and understanding of assistive technology and workplace accommodations
• Familiarity with packaging and deployment tools for enterprise software distribution
• Experience supporting employees with accessibility needs, including troubleshooting assistive technology hardware/software and providing user training
• 1+ years' experience in Agile methodologies
• 1+ years' experience using Jira - Kanban and/or Scrum
• 6+ months experience of case management experience in ServiceNow
• Knowledge and understanding of Information Technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information security

Job Expectations:

• Must be able to work onsite in Columbus, OH
• Partner with business teams in Human Resources Accommodations to create technical solutions
• Work effectively with technology partners and vendors in delivery of services
• Provide production support for assistive technology software and hardware solutions
• Sponsorship is not available for this role

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.