Red hat Associate Manager NAPS Technical Account Management 

United States, New York, City of Albany 

764309984

About The Job

The preferred work location is the Northern Virginia area; though applicants in the Mid-Atlantic and Northeastern United States will also be considered to work remotely. U.S. citizenship is required to fulfill government contracts.

What You Will Do

• Provide direction, coaching, and mentoring to increase your team's capabilities, develop their competencies, and ensure goals and expectations are met

• Proactively identify, recruit, assess, onboard, train, and develop a team of skilled technical and customer success professionals

• Ensure that critical escalations are handled in a timely and customer-centric manner

• Manage the collection, aggregation, interpretation, and reporting of organizational performance metrics to be used by management and operational leaders to guide strategic business decisions

• Provide guidance to associates within the established company policies; recommend changes to policies and procedures

• Support sales cycles across our portfolio of offerings, work with the sales teams on understanding the subscription consumption, and work throughout the year to maximize the value our customers are getting from their subscriptions

• Promote and guide continuous professional and personal development of team members

• Maintain knowledge of current technologies and business needs

• Build and maintain relationships with our customers

What You Will Bring

• US Citizenship is required to fulfill government contracts

• Experience in engineering, computer science, open source software, or related technical field

• Experience leading and mentoring others, including people management or team lead experience

• Ability to identify potential, develop people, and motivate and build a team

• Excellent problem-solving, communication, and time management skills

• Ability to collaborate effectively with associates from diverse cultural backgrounds

• Passion for learning and sharing your knowledge and experience

• Ability to travel as required to support our business and our team

• Familiarity with Red Hat's portfolio of offerings and subscription business model is a plus

• Knowledge of open source software solutions and open source as a business model is preferred

• Experience in sales or in a role supporting sales is preferred as is experience working within the US public sector

• Bachelor's degree in a related field or equivalent experience required

The salary range for this position is $101,300.00 - $162,050.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave