The Issuer Services Department is part of the wider Services Group. The Department contains a diverse section of units which support our Issuer Services Clients, Product and Sales partners. The services we provide include Depository servicing, Issuing & Paying agency services and Specialised Agency functions such as Account Bank, Project Finance, Structured Finance and Escrow Agent functions.
Typical Corporate Trust clients of Citi include major international and national-level corporations, financial institutions (FIs), banks, and public sector/sovereign Debt issuers, as well as investment banks, asset managers, and stand-alone collateral managers.
The Sec & Derivatives Mgr. is an intermediate management level position responsible for providing full leadership and direction to a team of employees to transactions originating from business partners.
- Take ownership and accountability for process; ensuring queries are responded to in a timely manner and the clients and internal stakeholders are well informed.
 - Working with the section manager to successfully migrate the function, review areas for improvement, set targets, goals, objectives and critical success factors for the team.
 - Demonstrate ability to manage internal and external client relationships, to ensure Department responsibilities and objectives are met.
 - Carry out any clerical tasks/activities within area depending on staffing levels and volumes.
 - Ensure internal and external stakeholders are provided with timely and accurate responses to daily queries.
 - Assistance in completion of all daily processes/deliverables across transaction implementation management team including MIS and all reporting team.
 - Compare documentation to system information, check accuracy and highlight discrepancies.
 - Review and authorize daily checklist ensuring all tasks have been signed as completed.
 - Liaise with agents and clients to resolve escalated problems.
 - Acting as a point of primary point of contact with the team
 - Continuously develop prioritisation and multi-tasking skills, with ability to delegate work where necessary to ensure urgent and unexpected tasks are completed.
 - Ensure daily statistics are complete. Utilise strong understanding of performance MIS to drive Business process, re-design and quality improvements.
 - Ensure procedural documentation is in place for all functionalities of the group and actively revised / updated.
 - Participates in projects as directed by the Section Manager and provide feedback on project related activities.
 - Participation in weekly / monthly client service conference call’s if required
 - Participate in and if directed take lead in department wide initiatives with focus on manual touch point reduction and innovation.
 
To assist Section Manager with:
- Process development, increasing team efficiency and risk reduction
 - Escalation of all issues / potential issues to Section Manager
 - Creation & maintenance of general procedures & controls
 
Skills:
- Strong work organisation / prioritisation skills
 - Proactive problem-solving experience
 - Exceptional Communication skills
 - Ability to quickly understand and critically assess complex processes
 - High degree of accuracy and attention to detail
 - Logical Thinking
 - Ability to self-start and to learn rapidly
 - Ability to multi-task
 - Open and approachable manner
 - Results-driven and patient
 
Competencies
- Adaptability
 - Negotiation
 - Organisational skills
 - Communication Skills
 - Relationship Building
 - Teamwork
 - Innovative and Proactive
 
Experience
- Bachelor’s Degree/University degree or equivalent experience
 - Relevant experience in Securities and Derivatives
 - Experience in a securities transactions processing role
 - In-depth knowledge of settlement cycle concepts and procedures to resolve settlement issues
 - Previous people management experience
 - Consistently demonstrates clear and concise written and verbal communication skills
 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Operations - Transaction ServicesSecurities and Derivatives Processing
Time Type:
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