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Red hat Partner Technical Account Manager OpenShift - m/f/d 
Germany 
763800584

08.09.2024

Job Summary

What you will do

  • Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.

  • Perform technical reviews and share knowledge to proactively identify and prevent issues

  • Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies

  • Provide advice and guidance to partners about current and future Red Hat products

  • Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams

  • Complete analysis and present periodic reviews of operational performance to leadership

  • Manage partner use cases and maintain clear and concise case documentation

  • Create partner engagement plans and keep documentation relevant to a partner's solution updated

  • Manage and grow partner relationships by delivering attentive, relationship-based support

  • Build a sense of trust with partners and serve as their advocate within Red Hat

  • Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject-Matter Expert (SME) and mentor for specific technical or process areas

  • Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues

  • Travel, as necessary, to visit partners and attend events within the region

What you will bring

  • Excellent German and English communication skills

  • 8 years experience in a support, development, engineering, or quality assurance organization

  • Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support

  • Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely

  • Competent comprehension of enterprise architecture and strategic business drivers

  • Ability to manage multiple issues and projects with an eye for detail

  • Direct experience with a variety of hardware (or partner) vendors

  • Experience with training and presentation delivery

The following are considered a plus:

  • Experience in system management, cloud or server virtualization

  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering

  • Prior experience in a technical leadership or mentorship role

  • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat)

  • Red Hat Certified Engineer (RHCE)

  • Experience working in DevOps environments

  • Software engineering background; experience with RPM-based Linux and Java technologies

  • Experience deploying applications in cloud environments

  • Experience developing containerized applications

  • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

  • Familiarity with source code management tools like Git or SVN