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Job Summary
What you will do
Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities.
Perform technical reviews and share knowledge to proactively identify and prevent issues
Forewarn partners of technology changes or potential disruptions to their service and advise on mitigation strategies
Provide advice and guidance to partners about current and future Red Hat products
Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams
Complete analysis and present periodic reviews of operational performance to leadership
Manage partner use cases and maintain clear and concise case documentation
Create partner engagement plans and keep documentation relevant to a partner's solution updated
Manage and grow partner relationships by delivering attentive, relationship-based support
Build a sense of trust with partners and serve as their advocate within Red Hat
Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject-Matter Expert (SME) and mentor for specific technical or process areas
Collaborate with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Travel, as necessary, to visit partners and attend events within the region
What you will bring
Excellent German and English communication skills
8 years experience in a support, development, engineering, or quality assurance organization
Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
Competent comprehension of enterprise architecture and strategic business drivers
Ability to manage multiple issues and projects with an eye for detail
Direct experience with a variety of hardware (or partner) vendors
Experience with training and presentation delivery
The following are considered a plus:
Experience in system management, cloud or server virtualization
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
Prior experience in a technical leadership or mentorship role
Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible by Red Hat)
Red Hat Certified Engineer (RHCE)
Experience working in DevOps environments
Software engineering background; experience with RPM-based Linux and Java technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or SVN
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