Uber Risk Compliance Specialist 

United States, West Virginia 

763726713

Who you are:

• Analytical : You can make sense of data sets to inform product or process decisions and are comfortable with queries and Google Sheets.
• Strong Communication Skills : Managed daily within both your team and stakeholders by providing effective, clear and regular communication.
• Detail Oriented : Proven ability to multi-task and follow through while paying strict attention to detail.
• Cool and calm under pressure : You have superior organizational skills, integrity, and great follow-through on tasks.
• Naturally curious : You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
• You can move quickly with care : You embrace change and can absorb new information with ease.
• Problem Solver : Ability to evaluate information or situations & break them down into their key components. Apply strategic & critical thinking to consider various approaches & creative solutions to complex problems.

What you will do:

• Deliver high-quality service across multiple Compliance operations (Querybuilder-SQL/Jira)
• Strive towards meeting or exceeding expected Compliance KPI’s
• Conduct deepdives & further investigations into complex Compliance document issues
• Triage issues and escalate them when necessary
• Manage escalations directly from various internal teams and work with a large number of stakeholder on complex document related queries or cases.
• Be a passionate advocate for ensuring compliance of all of our partner-drivers

Basic Requirements

• Support experience in a tech support role is preferred
• Excellent English both spoken and written.
• High proficiency using computers (typing, quickly navigating between various tools)
• Exceptional reading comprehension and writing skills.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Work time will be shift based totalling 40 hours per week.
• Weekend and weekly evening shifts are required.
• You’re an Uber evangelist — you care deeply about the product and getting others excited to ride and partner with Uber.
• Support experience in a tech support role is preferred

Preferred Requirements

• Bachelor's degree or college experience preferred.
• Support experience in a tech support role is preferred

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .