Amazon Support Manager MSP CX 

United States, Kansas 

763723455

Key job responsibilities- Develop and implement standard operating procedures, performance metrics, and feedback mechanisms for your hardware support engineers
- Develop metrics and proactive monitoring tools to measure the reliability and performance of advanced robotics systems as well as measure success of support mechanisms.- Identify, analyze and resolve mechanical and system issues across the MSP Cx product suite
- Produce daily and weekly reports on the products in the MSP Cx product suite- Provide requirements and “voice of the customer” feedback to development and support teams
- Provide on-site support for new product implementation efforts
- Flexible locations across the US
- Up to 75% travel expected

- BS in Engineering (Mechanical, Electrical, Industrial, or related field)
- 5+ years of experience designing and supporting robotics systems
- 2+ years leading engineering teams
- Familiar with industry standard CAD & FEA design tools, industry trends, and design for supportability
- Experience creating and implementing scalable standard operating procedures, performance metrics, and feedback mechanisms
- Experience managing new hardware implementation projects
- Proven communication skills with the ability to discuss complex technical issues with both technical and non-technical teams
- Proven problem-solving and analytical skills
- Knowledge of disciplined technical problem-solving techniques like 8D, 5-Why, Fishbone, and FMEA, among others
- Ability to manage multiple high-priority tasks simultaneously

- MS in Engineering (Mechanical, Electrical, Industrial, or related field)
- Knowledge and or working experience in dealing with big data
- Familiarity with high-level programming languages including Java, C++, MySQL, or Python, among others
- 3+ years of technical product or program management experience