PayPal Sr Account Representative Small & Medium Business 

United States, New York, New York 

763655789

This job will work independently and collaborate internally to influence the quality, efficiency, and effectiveness of processes and programs. You will determine appropriate actions while considering alternative solutions.

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

About The Role:

• Serve as the primary point of contact for new merchants, establishing trust and positioning PayPal as a key business partner through in-person engagement and strategicrelationship-building.
• Drive new business acquisition through outreach, prospecting, industry networking, attending conference and in person visits to drive business growth.
• Develop and execute account strategies that maximize merchant engagement, optimize payment solutions, and deliver long-term value for both the merchant and PayPal.
• Lead meetings and consultative discussions, guiding merchants through the PayPal ecosystem, identifying tailored solutions, and influencing decision-making.
• Ensure seamless onboarding and product adoption, proactively addressing merchant needs while providing engineering and onboarding support as required.
• Identify and capitalize on revenue expansion opportunities, executing upselling and cross-selling strategies based on merchant business models and growth potential.
• Monitor account health and performance metrics, proactively addressing risks and opportunities to enhance merchant success.
• Independently manage territory planning, sales pipelines, and revenue forecasting, driving consistent pipeline growth and strategic deal execution.
• Advocate for merchants, engaging with PayPal’s internal teams to shape product innovation and ensure alignment with evolving market demands.
• Deep understanding of e-commerce, merchant services, and payment solutions, particularly in driving adoption of digital payments and optimizing revenue growth.
• Proven success managing high-volume, high-value growth accounts, consistently achieving sales quotas through retention, upsell, cross-sell, and strategic account planning.
• Experience building and maintaining strategic relationships with key stakeholders, acting as a trusted advisor to align merchant goals with PayPal’s New Acquisition solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, risk, and operations, to deliver seamless, scalable customer experiences.
• Strong knowledge of the payments ecosystem, including industry trends, competitive landscape, and evolving merchant needs to inform strategic initiatives.
• Exceptional communication, influencing, and negotiation skills, with a proven track record of securing long-term, mutually beneficial partnerships.
• Analytical and strategic thinker with the ability to identify growth opportunities, resolve complex challenges, and drive measurable business impact.
• Proficiency in CRM tools (e.g., Salesforce, Gong, AI Tools) for pipeline management, revenue forecasting, and tracking sales activities with precision.
• Resourceful, collaborative and adaptable, excelling in a fast-paced, dynamic environment, accountable and taking ownership, effectively balancing multiple priorities and delivering exceptional outcomes.
• Self-driven, dedicated and motivated individual who can drive revenue growth, while creating the basis of long-term client relationships.
• Payments background with understanding of e-commerce

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $122,000 to $202,400

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Our Benefits:

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