Wells Fargo Senior Loan Servicing Representative 

Philippines, Caloocan 

763508127

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

In this role, you will:

• Support performance of less experienced Loan Servicing staff and overall effectiveness of team
• Provide lending support service in operations, documentation, and customer service to Credit teams
• Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
• Perform administrative, transactional, operational, or customer support tasks
• Resolve complex client problems and inquiries
• Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
• Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
• Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications:

• 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years of working experience (voice and back-office support) in the BPO/Contact Center industry
• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
• High proficiency with Microsoft Program
• Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
• Ability to plan, prioritize and execute a body of work with minimal supervision.
• Exceptional research, data entry and exception handling skills.
• Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
• Highly analytical and keen to details.
• Familiarity with banking documents
• Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc.)
• Amenable to 100% onsite reporting in Five Neo Bldg. 31st Street BGC Taguig City
• Amenable to permanent night shift schedule and follows US holiday.

30 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.