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Wells Fargo Senior Loan Servicing Representative 
Philippines, Caloocan 
763508127

18.08.2024


In this role, you will:

  • Support performance of less experienced Loan Servicing staff and overall effectiveness of team
  • Provide lending support service in operations, documentation, and customer service to Credit teams
  • Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
  • Perform administrative, transactional, operational, or customer support tasks
  • Resolve complex client problems and inquiries
  • Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
  • Provide subject matter expertise and interpretation of procedures to less experienced staff
  • Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
  • Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
  • Participate in regional or team meetings, and provide guidance and training to less experienced individuals


In this role, you will:

  • Support performance of less experienced Loan Servicing staff and overall effectiveness of team
  • Provide lending support service in operations, documentation, and customer service to Credit teams
  • Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
  • Perform administrative, transactional, operational, or customer support tasks
  • Resolve complex client problems and inquiries
  • Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
  • Provide subject matter expertise and interpretation of procedures to less experienced staff
  • Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
  • Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
  • Participate in regional or team meetings, and provide guidance and training to less experienced individuals


Required Qualifications:

  • 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

  • Experience in Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3 years of working experience (voice and back-office support) in the BPO/Contact Center industry
  • Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions.
  • Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
  • High proficiency with Microsoft Program
  • Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation.
  • Ability to plan, prioritize and execute a body of work with minimal supervision.
  • Exceptional research, data entry and exception handling skills.
  • Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.
  • Highly analytical and keen to details.
  • Familiarity with banking documents
  • Preferred background in securities operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc.)
  • Amenable to 100% onsite reporting in Five Neo Bldg. 31st Street BGC Taguig City
  • Amenable to permanent night shift schedule and follows US holiday.

30 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.