IBM Package Consultant Salesforce 

Indonesia, Jakarta Special Capital Region 

763445300

A Salesforce Functional Consultant is responsible for analysing the business needs of clients and designing solutions within Salesforce to address those needs. The job involves close interaction with clients, understanding their business processes, and customizing Salesforce applications to enhance their operations. Here is a detailed job description:

Key Responsibilities:

1. Client Engagement:

   • Engage with clients to understand their business requirements and challenges.

   • Lead discovery workshops and facilitate discussions to define business processes.

2. Solution Design:

   • Translate business requirements into Salesforce solutions using industry best practices.

   • Create and maintain detailed functional designs and configure Salesforce systems accordingly.

   • Collaborate with Salesforce developers to ensure requirements are met with functional and technical design.

3. Project Delivery:

   • Ensure successful implementation of Salesforce solutions, meeting client’s business requirements.

   • Manage and execute end-to-end delivery of Salesforce projects, from requirements gathering to final deployment.

   • Guide the client through UAT (User Acceptance Testing), ensuring that the solution meets the business needs.

4. Training and Support:

   • Develop and deliver Salesforce training to end-users.

   • Provide post-implementation support and troubleshooting.

5. Best Practices and Standards:

   • Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements.

   • Maintain documentation related to processes, policies, application configurations, and business needs.

6. Team Collaboration:

   • Work collaboratively with the implementation team, including Project Managers, Technical Architects, Business Analysts, and Developers.

   • Mentor junior consultants and contribute to the team’s knowledge base.

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Business, or a related field.
• Salesforce certification (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, etc.).
• Proven experience in Salesforce configuration, and understanding of the overall capabilities of Salesforce.
• Experience in a consulting or Salesforce implementation role.
• Strong understanding of Salesforce declarative development and the ability to balance the use of out-of-the-box features with custom coding.

As above.