Cisco Customer Experience Manager 

India, Karnataka, Bengaluru 

763338733

What You'll Do
As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. * Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives. * Accountable for financials including services revenue and margin and making needed strategic financial decisions.
* Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to improve their technology investments and promote the full use of our technologies.
* Build E2E Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution
* Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide experienced mentorship to customers.
Who You'll Work With Who You Are
* 7+ years experience in the technology industry & understanding of financials
* Good understanding of IT/ Infrastructure, Software & Services solutions
* Consistent record to establish relationship with customers
* Ability to drive cross functional teams to deliver customer outcomes.
* You are a strategic problem solver with a strong background in customer success and technology adoption.
* You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers.
* You're adept at handling financials, and making strategic investment decisions. With a proven record of driving software and service adoption, mitigating renewal risks, and improve customer dedication.
* You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Why Join Us?
Why Cisco?
We take on whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is important to us (we get 10 days off each year to do just that).

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!