Amazon Audiovisual Support Engineer Services 

Germany, Bavaria, Munich 

762977031

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. As a trusted advisor and problem-solver, you'll take initiative to diagnose, troubleshoot, and resolve a wide variety of hardware and software issues by implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.Key job responsibilitiesDeliver high quality on-site support during meetings and events to ensure smooth operation, promptly troubleshooting any issues in real-time, and responding swiftly to equipment failures by implementing temporary solutions and minimizing downtime
Perform routine maintenance on equipment, including cleaning, replacing consumable components and firmware updates
Effectively manage and oversee IT asset inventories tracking usage, conducting audits, and ordering replacements as needed
Coordinate with vendors and service providers regarding maintenance contracts, equipment repairs and replacements
Maintain accurate documentation of AV equipment configurations, troubleshooting procedures, and support tickets, improving our overall global servicesContinuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutionsA day in the life

High school diploma or equivalent
Excellent customer facing skills
2+ years of corporate experience in the audiovisual sector with a proven record of effectively maintaining, installing and troubleshooting systems in a multi-user high availability environment
Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flowTravel between buildings in the local or regional area as required
Occasional after-hours work may be required based on the needs of the business
Proficient in English
Able to lift or carry equipment up to 40 lbs and use hand tools as needed
Ability to work at height (<= 8 Feet)

Bachelor’s degree in Computer Science or IT related fieldCrestron DMC-T or DMC-E Certification
SynAudCon Training
CompTia A+ and CompTIA Network+
Safety Management Training
Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, Cisco, Dante, etc.)
Basic German language skills are beneficial