Citi Group Data Center Operations Assurance Sr Analyst C12 

Mexico, Mexico City 

762778668

Responsibilities:

• Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
• Drive Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
• Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
• Provide technical/strategic direction and act as advisor/coach to lower level analysts
• Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/Universitydegree or equivalent experience

You will develop a thorough understanding of the company's business, strategy, and ensure technology solutions align with business requirements.

México Data Center environment is a fast-paced, demanding environment that requires a specialist to successfully multi-task BAU, controls/audits, purchasing request and repair activities of office equipment. The priority of “daily task” activity changes often in this environment.

Responsibilities:

• This position will provide support to managers and staff within the procurement requirements relating to cost codes and general ledger.
• Support Finance team in maintaining review schedules for cost center codes impacting general ledgers
• Follow up and escalate any issues regarding payments or billing to the correct entities driving the problem to a suitable resolution.
• Manages purchasing for Data Center Site Management. Review vendor bids or proposals and selects sources based upon analysis.
• Coordinate strategic support for budget planning, analysis and identification of opportunities within various disciplines.
• Have the ability to plan for projects and initiatives by identifying risks and assumptions
• Support the new hires transition with technical and non-technical entitlement training.
• Coordinate with resources to strategically guide staff in the training modules.
• Focus on coordinating integrations of corporate approved associations, groups, workshops and seminars with emphasis on self-development.
• Assist all data center staff with the technical and non-technical functions of administrative tasks.
• Coordinate and support the set-up of Non-Employee Contractors into NEMS.
• Responsible for the review, analysis, and monitoring of procedural documentation for site management.
• Coordinate the execution of complex testing activities as outlined by the Controls Group.
• Manage and actively participate in the strategic enhancement of departmental reporting of processes and procedures.
• Ensure and support control requirements for visitor logs, employee/contractor badge requests and weekly/monthly access logs.
• Liaison between other company entities to ensure overall site controls.
• Reviews company operations, evaluating their efficiency, effectiveness, and controls with corporate policies and government regulations.
• Focus on service quality and customer satisfaction.
• Prepare and / or originate purchasing acquisition/requisitions for equipment, hardware, software and services.
• Maintain and support database communications for the purchasing, shipping and receiving activities.
• Work regularly with the geographic diverse field staff to support the data center best practice standards
• Ensure controls with established procedures and maintain effective internal control over the physical product flow and accounting of inventory received, shipped and all other inventory areas within the site
• Prepare daily, weekly, and monthly business reports as requested by the Data Center Services team
• Knowledge of PC software applications.
• Interpret complex corporate contract language, company policy and financial requirements with vendor relationships.
• Ensure and support controls requirements within vendor relationships.
• 
  Qualifications:

• 4-6 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Controls (3 to 5+ years of audit, legal, or controls experience. Some Accounting and IT experience is helpful.)
• Inventory Control (2+ years of warehouse and/or retail experience. Some Accounting and IT experience is helpful.)
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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