Performs relatively complex transaction services tasks associated with all processing and support required for multiple product lines and operational processes.
Process payments and solve customer issues to ensure efficient daily operations
Process evidence and entries of the day-to-day ledger, control and process fee and charges.
Execute transactions including wire transfers, maintain records, reconcile and review requirements for new products, and technologies
Conduct quality reviews and ensure that production systems publish the appropriate information
Process various transaction services tasks related for respective products under general supervision and assist new team members
Follow and assist with compliance of procedures and control activities as required
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-1 year of experience in a related role
Previous experience that provides a basic knowledge of the organization and its policies
Demonstrated ability to investigate issues and identify and solve problems
Ability to work under pressure and manage to deadlines
Ability to work in a fast-paced environment
Consistently demonstrates clear and concise written and verbal communication
Attention to detail and intermediate problem solving skills
Good typing skills and able to read and communicate in English, Mandarin, Cantonese is also nice to have.