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Wells Fargo Voice Self-Service Conversational AI Implementor United States, North Carolina, Charlotte 759719233
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In this role, you will:
- Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
- Understand the strategy to recommend solutions on solving business challenges
- Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
- Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
- Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
- Decision key issues which may arise during development or implementation
- Collaborate and consult with peers, colleagues and managers to resolve and achieve goals
Required Qualifications:
- 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
- Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
- Proven use cases that include the creation of self-service voice flows including complex product and customer needs
- Experience working with Dialogflow CX.
- Experience in building new solutions or transforming existing contact centers to new technologies.
- Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.
Job Expectations:
- Job is a hybrid working environment that would require working in the office 3 days in a week.
- Up to 10% of travel required.
- This position is not eligible for Visa sponsorship
Posting Locations:
- 401 S Tryon St Charlotte, North Carolina 28202
- 1801 Park View Dr Shoreview, Minnesota 55126
- 4101 Wiseman Blvd Bldg 104 San Antonio, Texas 78251
- 5000 Riverside Rd Irving, Texas 75039
Shoreview - Pay Range: $111,100 – $197,500
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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