Wells Fargo Voice Self-Service Conversational AI Implementor 

United States, North Carolina, Charlotte 

759719233

In this role, you will:

• Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
• Understand the strategy to recommend solutions on solving business challenges
• Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
• Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
• Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
• Decision key issues which may arise during development or implementation
• Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Required Qualifications:

• 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
• Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
• Proven use cases that include the creation of self-service voice flows including complex product and customer needs
• Experience working with Dialogflow CX.
• Experience in building new solutions or transforming existing contact centers to new technologies.
• Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.

Job Expectations:

• Job is a hybrid working environment that would require working in the office 3 days in a week.
• Up to 10% of travel required.
• This position is not eligible for Visa sponsorship​

Posting Locations:

• 401 S Tryon St Charlotte, North Carolina 28202
• 1801 Park View Dr Shoreview, Minnesota 55126
• 4101 Wiseman Blvd Bldg 104 San Antonio, Texas 78251
• 5000 Riverside Rd Irving, Texas 75039

Shoreview - Pay Range: $111,100 – $197,500

$111,100.00 - $197,500.00

10 Jul 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.