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Microsoft Digital Account Management - German Speaker Ireland, Dublin 759268855
30.07.2024
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Qualifications
- Sales and negotiation experience with year-over-year growth
- OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
- OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.
- OR equivalent experience.
- Proficiency in German Language is a requirement
Additional or Preferred Qualifications (PQs) & Skills
- Strategic thinking & execution
- High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
- Purposeful Planner & Executor
- Disciplined Operator– Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.
Responsibilities
- Customer Engagement
- Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
- Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
- Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
- Account Management
- To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
- Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
- Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
- Understands and accelerates customer’s cloud strategy.
- Maintain Product, Solution and Industry Expertise -
- Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
- Orchestration
- Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
- Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.
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