Amazon Sr Escalation Engineer eero 

United States, California 

758513120

Key job responsibilities
- Enhance whole home connectivity for eero products.
- Solve connectivity issues with comprehensive solutions.
- Optimize networking subsystems in OS kernels for better WiFi performance.
- Implement protocols for efficient mesh network management.
- Debug and optimize kernel-level system performance for stability.
- Improve integration of wireless drivers, firmware, hostap, and applications.
- Lead enhancements in testing procedures.

- Experience in developing or improving tooling for better escalation management.
- Interest in growing this role into a team leadership position as the function expands.
- A strong focus on customer satisfaction and experience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Relevant certifications (e.g., CWNA, CCNA, CompTIA Network+) are a plus.