KLA New Product Integration Engineer 

United States, California, Milpitas 

758077643

Job Scope and Complexity:

• Proven understanding of overall system operation, system integration, and system calibrations.

• Influence early PLC designs to include features that will optimize K-T’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.

• Act as a two way conduit of information between design teams, and tech support and service personnel.

• Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate.

• Full understanding of the need to protect our service IP, and apply BKMs into documentations, FRUs, Tooling, and training.

• Able to step into a difficult beta and sustaining customer concern, analyze data from various sources, and, working with divisional guides when vital, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).

• Leverage learning and knowledge across the Tech Support organization through training classes, scripts, mentor, documents and updating other knowledge bring together tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases.

• Ensure that learning on current generation tools is collected and applied to next generation designs.

• Works with Learning and Knowledge Services (LKS) to resolve training requirements for new products and/or upgrades. Trains the trainer, and guide or co-teach initial courses. Audits service training courses to ensure their quality.

• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.

• Prepare CoS models (bottom-up and top-down) during initial concept phase, and update them as new information is available. Apply results to help optimize design of diagnostics.

• Work with Services Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials.

• Help to define and optimize the Preventative Maintenance Schedule for systems.

• Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership including closing known issues, disposition of inventory and transfer of documentation and knowledge.

• Participate in NPI Best Practice teams to spread knowledge across product divisions.

• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.

• Experience with mechanical, electrical or optical components

• Travel 30% domestic and international

Preferred Qualifications:

• Experience with mechanical, electrical or optical components

Minimum Qualifications

• Master's Level Degree and 2years related work experience; Bachelor's Level Degree and related work experience of 5 years

• Experience with Microsoft Office, project management and data analytics