IBM Delivery Manager Call center 

Mexico, Jalisco, Guadalajara 

75804796

• Plan and manage operational capacity collaborating with CxO layer.
• Minimum of 4 years in a contact center specifically in customer service role.
• B2+ to C1 proficiency in English and native fluency in Spanish, both written and spoken.
• Ability to work in shifts to support hours of operation: Sunday through Saturday, 9am-11pm EST.
• Excellent communication skills, problem-solving ability, and a strong focus on delivering exceptional customer service.
• Relevant degree or equivalent experience in customer service or a related field.

Preferred Technical and Professional Expertise

• Preferably supporting clients with US operations (B2C).