SAP Cash Collections Specialist German limited full-time 

China, Shaanxi 

756124386

What you'll do

In this paid role you will be overseeing daily operations of your customer portfolio. Identifying potential receivable risks and work on resolution. Use Continuous improvement approach to get things better. Ensure compliance with internal control systems.

• Customer- / Financial success
  • drive attainment of Cash Flow Targets (cash collected, collection effectiveness index, DSO, dispute cycle time and % of exceptions),
  • contribute to a positive customer experience through an effective customer segmentation and services provided;
  • be accountable for effective and efficient delivery of daily operations;
  • own the relationship with our customers and business partners (incl. the right level of communication, resolution of customers’ problems, de-escalation, etc.);
  • build strong partnership with the business members providing collection and payment behavior insights to drive healthy customer relationship;
  • improve the customer satisfaction.
• Operational success
  • support and drive initiatives to improve the operational excellence in the Cash Collections organization;
  • act as role model for innovative and agile approaches.

What you bring

• 2+ years of professional experience, with the knowledge in Cash Collection activities as an advantage
• Fluency in English and in German language is required
• Excellent Customer Focus approach
• Ability to deliver daily collection calls
• Good process understanding
• Participated in projects
• Very good presentation, communication and negotiation skills.
• Decisive, pragmatic and results oriented.
• Very good MS-Office skills (Excel, Word and Power Point)
• Preferred SAP knowledge in FI/CO/SD/ILP/DM/CM, CRM, PRM, Cloud Reporting, Dispute Management, Collection Management, Customer Blocking Tool and Order Management.

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