In this role, you will:
- Support performance of less experienced staff and overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with the Strategy and Execution area
- Implement strategic plans and makes changes to the plan as necessary
- Perform complex administrative transactional and operational and customer support tasks
- Ensure that projects operate with maximum efficiency
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Provide leadership to the team for the purpose of attaining a common goal
- Interact with immediate team and external business partners on wide range of information
- Provide guidance and subject matter expertise to immediate Strategy and Execution team.
- Lead end-to-end activities for Procedures Management team.
- Write and publish the procedures for Home Lending Operations team.
- Ensure efficiency, quality, and pipeline management relating to assigned procedure requests.
- Research moderately complex business, operational, knowledge of business procedure writing and understanding of Change management methodology.
- Work independently to ensure closure on all procedural change related activities.
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
- Collaborate and consult with team leaders in developing project plans, policies, and procedures.
Required Qualifications:
- 6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- 6+years, Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, in Home Lending.
- Comprehensive understanding of business procedure writing and understanding of Change management methodology.
- Perform timely closure of change related activities on change records submitted to HL Change Control Center for validation of required data points and identify errors or missing requirements.
- Review procedure source documents for each individual change and ensure procedures are complete, accurate, and clear based on the change.
- Communicate clearly through written communication the actions needed from change owners to resolve points that do not meet the policy requirements.
- Work closely with other change control user roles (operational risk consultant, change owners) on procedure accuracy.
- Collaborate with Change owners to carry out business change.
- Strong verbal & written communication skills.
- Knowledge on JIRA application, OpenText and App Works.
- Prior experience in Procedure Writing or preparing SOP’s.
20 Feb 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.