MSD Technical Product Support Advisor 

United Kingdom, England 

755040939

Job Description

Responsibilities:

• Provide first-line technical support: Handle technical enquiries, requests for information, complaints, and pharmacovigilance reports via telephone, email, and other means
• Ensure accurate recording and management of enquiries: Record and process technical enquiries, pharmacovigilance reports, and product quality complaints on our company's CRM system
• Administrative support: Manage incoming and outgoing correspondence, handle payment of invoices related to technical cases, and assist with other administrative processes as required
• Knowledge base management: Capture useful technical information for training purposes and contribute to our knowledge base of product-related technical information
• Stay up to date with industry developments: Attend relevant internal training, sales meetings, external meetings, congresses, and exhibitions to maintain a broad understanding of our company's product range and veterinary advancements
• Collaborate with cross-functional teams: Support other teams and departments within the business as required, building relationships with technical marketing teams to address common queries and maximize learning opportunities

Requirements/Qualifications:

• Veterinary nurse, veterinary technician, or equine graduate to ensure a balanced skill set within the team.
• Technical veterinary knowledge gained in a veterinary practice or large animal farming environment
• Excellent oral and written communication skills with the ability to empathize and provide professional service
• Maintain accuracy and attention to detail in a fast-paced environment
• Fully competent in the use of MS Office applications, databases, and other systems for recording data
• Friendly and flexible approach to work, able to work well in a team and manage multiple tasks under time pressure
• Take a proactive approach to problem-solving and support change initiatives.
• Call centre or complaints management experience would be desirable, with an understanding of pharmacovigilance principles, and familiarity with the veterinary pharmaceutical industry

Current Contingent Workers apply

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