Bachelor's degree or equivalent practical experience.
4 years of program management experience within design or UX organizations.
Experience with User Research, or Research focused tools and methodologies.
Experience in program or operations management experience, including independent execution of programs.
Experience in working with external suppliers, from sourcing and onboarding to supplier evaluation and management, and managing escalations, solving problems with guidance.
Preferred qualifications:
Experience in establishing internal stakeholder and agency relationships, building networks with key stakeholders and contributing to cross-project collaboration.
Experience analyzing data to gain insights into program performance and identify improvement opportunities.
Knowledge of UX methodologies, craft, culture, and processes.
Ability to identify patterns across projects, anticipate issues, and propose solutions.
Ability to multitask, analyze opportunities, define approaches, and solve problems.