Samsung Director Retail Channel Operations Digital Appliances 

United States, New Jersey 

754362139

Responsibilities

Reports to the Executive Director, Retail Channel Operations, based at our Ridgefield Park, N.J. Headquarters.

Position Objective

• Partner with DA business stakeholders across sales, marketing and retail operations to support and execute against the DA Retail business plans within DA channel partners’ retail stores. These plans will include a variety of initiatives, including POP merchandising, Sales Associate training, and Field Sales programming.
• Support all product launches and promotional activities, including ONE Launch, and key drive times
• Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment
• Lead Samsung placement planning to optim­­­­ize sales for each LOB product category across retail locations
• Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities, as well as shopper, consumer, and retail insights
• Digital content implementation (on device + digital in-store signage)
• Outline the channel training strategy, work with cross-functional partners to develop a training plan and field team (MSMs) to execute HE retail training initiatives
• Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management
• Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs, and identify optimization opportunities for future launch improvements
• Evangelizing the Samsung LOB vision and mission
• Lead a visible and high-performing DA Channel Operations team

Minimum Qualifications

• A Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories
• Experience in customer experience design, development and visibility, and knowledge of retail tech
• Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
• Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles
• Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers, sharing ideas and developing effective solutions in line with brand plans and company mission
• Ability to influence, lead, motivate, and direct the activities cross functional resources and support groups to attain objectives, establish project schedules, and execute within the specified timeline
• Approximately 25% travel is expected

Desired Characteristics:

• Constantly curious, leading by example to ensure research, insights, and data analytics drive our understanding of the customer and their needs
• A passionate customer advocate
• Demonstrated experience in executive presentations, ,storytelling and sound bites
• Self-starter, high level of energy, motivation, and ability to work independently, mobilize teams into action, and manage multiple projects with demanding platforms
• Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-makers
• Challenges the status quo, never settles, and drives, innovates to find a better way
• Humble, proud, and creates environments where team members enjoy accountability and fulfilment from working in your team