Bachelor's degree or equivalent practical experience.
5 years of experience in program or project management.
5 years of experience managing cross-functional or cross-team projects.
Preferred qualifications:
Experience leading technical delivery initiatives with an understanding of the full software development life-cycle.
Experience collaborating with and influencing stakeholders spanning across multiple organizations and different levels of responsibilities.
Familiarity with support-related tooling and infrastructure (agentic AI, CRM, telephony, knowledge management, etc.).
Excellent organizational, negotiation, multi-tasking, project management and prioritization skills with the ability to manage multiple time-sensitive projects in a rapidly changing environment.
Excellent problem-solving and impeccable business judgment skills with the ability to switch between big picture breadth and attention to detail depth.