EY Europe West - Talent Operations Senior Associate 

India, Kerala, Kochi 

754110695

Job Summary:

Applications Used:SuccessFactors, SAP Core HR, Service-Now, People Insights, SharePoint

Aligned to the shift timings/schedule of the Region

Onboarding -

• Manage candidate’s record during onboarding
• Coordinate with Talent Attraction & Acquisition (TA2) team for getting the candidate’s details up to set-up of their profiles in Employee Central
• Update and maintain the onboarding portal and related systems
• Support in sending of communications
• Update of onboarding documents/ SharePoint
• Development of innovative technical onboarding tools, automate the process
• Continuous engagement of key Stakeholders (STC, Business), management and TA2
• Provide status of onboarding to management
• Troubleshoot issues and concerns
• Stay up to date with changes in system and procedures

HR Organization System Support -

• Responsible to update employee’s Success Factors with information such as but not limited to, Personal Information, Job Information, Separations, Long Term Time Off, Global Assignments, Contingent Worker
• Monitor data sent from EC to local applications – EMAPI/PMD
• Check daily EMAPI errors
• Be consultant on EC related items. i.e. email related, data interface to local system/global system, concept of EC data and the impact of changing it
• First level Escalation Layer of country incident, EC inquiry
• Error Log validation and resolution
• Purge request management
• Workflow correction management in EC
• Participate/POC for global initiated UAT's for EC related functionality changes/updates
  

Knowledge and Skills Requirements:

• Ability to identify process improvement opportunities introducing automation and GenAI
• Strong written and oral communication skills
• Attention to details
• Time management and the ability to deliver in a fast-paced environment with competing priorities.
• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
• Excellent client service skills, networking, and relationship development skills.
• Ability to work independently and complete time sensitive tasks by multi-tasking
• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Drive and deliver quality services and products to Talent
• Ability to learn new processes and skills quickly
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
  

Additional Skills:

• Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
• Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders

Other Requirements:

• Flexibility in working hours to accommodate multiple time zones as needed
  

Education:

• Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialization
  

Experience:

• Minimum of 5+ years of progressive experience
• Significant experience of working in HR in professional services or corporate environment
• Experience in Onboarding is preferred
• Working in international and diverse environments

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