JPMorgan Customer Assist & Complex Account Opening - Product Manager Vice President 

United States, Ohio, Columbus 

753938608

As awithin the

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manages stakeholder relationships, engineering, architecture, and diverse product teams to understand needs, integrate with recommendation engine, and drive results
• Communicates effectively and frequently; Share strategy, roadmap, progress, and insights broadly; Tailor narrative and cadence for different audiences
• Be a knowledge hub; Exhibit curiosity about digital product experience and connect it to teams for impactful change
• Solve technical and customer problems; Define issues and understand our platform's role in the Chase ecosystem. Evaluate current and future technologies for technical products

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• A customer obsessed individual with the ability to build and maintain good, productive relationships with engineers and technical partners, and an ability to translate customer needs into clear product delivery or technical requirements.
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to build a robust partnership with the Quad (Product, Experience, Tech / Architecture / Data & Analytics) to achieve superior results
• Good team player and leader inspires action and performance of their team and builds credibility across the enterprise.
• Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables.
• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. Good partnership, consulting, and influence skill

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of the needs of retail branches, branch associates, and their leadership as key end users and stakeholders and experience rolling out mission-critical software to the field
• Passionate and vocal, balanced with a willingness to learn and collaborate and work across all levels and backgrounds
• Structured thinker, effective communicator, concise and impactful with excellent written and oral communication skills
• Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
• Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience
• Experience leading Product team, working in financial services, acquisition, digital products, online and mobile platforms, etc.