Uber Customer Success Specialist Multilingual 

United States, West Virginia 

752817480

What You'll Do

• Strategic Account Leadership: Oversee a significant portfolio of SMB accounts, providing strategic guidance and serving as the primary point of contact.
• Enhance Performance and Retention: Evaluate accounts regularly against performance metrics to identify risks and opportunities; devise strategies to boost retention and partner satisfaction.
• Revenue Growth and Expansion: Actively explore opportunities to grow business through upselling and cross-selling, ensuring alignment with partner needs and our service offerings.
• Develop Strong Partnerships: Build and maintain relationships with key decision-makers within each account to solidify Uber Eats as their delivery platform of choice.
• Influence Product Enhancements: Relay partner feedback to internal teams to inform product development and service improvements that respond to market demands.
• Ambassador for Brand and Mission: Represent the values and mission of Uber Eats in all interactions, reinforcing our leadership in the delivery market.

Basic Qualifications

• 1+ years of professional work experience

Preferred Qualifications

• Multilingual: Fluency in Mandarin and/or Spanish is highly preferred to effectively communicate with a diverse client base.
• Proficiency in Salesforce
• Advanced Data Skills: Proficient in analyzing complex data sets with Excel/Google Sheets and Salesforce to inform strategic decisions.
• Leadership Qualities: Demonstrated ability to lead initiatives, mentor peers, and influence outcomes across functional teams.
• Superior Communication: Outstanding ability to communicate complex concepts clearly and persuasively across diverse audiences.
• Problem Solving: Skilled at resolving complex customer issues, enhancing customer satisfaction, and fostering client retention.
• Attention to Detail: Exceptional organizational skills with the capacity to manage multiple priorities and accounts effectively.
• Proactive Approach: Strong initiative to proactively address client needs and develop innovative solutions to enhance partner success.

For Washington, DC-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .