Amazon Sr Support Engineer 

India, Karnataka 

752798374

1. Technically lead and execute operational best practices and provide technical direction to team.
2. Work closely with Applied Scientists to understand the features and models and to support them with infrastructure/data/configuration/scripting requirements.
3. Investigate and resolve issues pertaining to reading features, content delivery, and infrastructure components.
4. Conduct comprehensive monitoring of production systems to ensure optimal health of applications and availability for customers.
5. Execute system migrations and upgrades to maintain current software dependencies.
6. Adapt to new age tools and technologies, including Generative AI, to enhance operational efficiency.
7. Analyze application code and implement necessary fixes to address support-related issues.
8. Create and maintain automation tools and scripts to facilitate efficient operations and application maintenance.
9. Conduct thorough debugging and provide technical solutions through code modifications, configuration changes, and performance optimization.11. Regular status reporting of applications and tasks.Key job responsibilitiesKnowledge on Java, Python scripting languages.Must be able to prioritize, follow-through with detail-orientation independently.Good verbal and written communication skills

- 5+ years of software development, or 5+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- B.S. in Computer Science, Engineering or a related technical field
- Knowledge of Java based technologies
- Understanding of XML/SOAP, web services, workflow modeling, web application development
- Ability to write intermediate level database queries

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls