IBM Process Analyst - Learning 

India, Karnataka, Bengaluru 

752720516

Responsibilities:

• You will Manage end to end learning administration tasks via the Learning Administration System (LMS) which includes but not limited to creating/modifying/cancellation of courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum.
• Provide employee service and act as a point of contact for employee who have queries regarding learning.
• Support queries related to employee password reset.
• Handle dispatching of work queue effectively.
• To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
• Provide active contribution on any ongoing projects

Required Technical and Professional Expertise

• Minimum 2-4 years of experience in Learning administration or Customer relationship management/ business administration or related field will be preferred.
• Proven experience in Microsoft Excel, Powerpoint, MS Word and GSuite.
• Excellent verbal and written English language skills
• Prior experience in Training or presentation will be a plus
• Experience working in a fast-paced, client-facing environment
• Validated organizational skills and the ability to prioritize and time-management are essential for this role
• Demonstrating strong attention to details, follow up and quick responsiveness is imperative for this role
• Ability to develop effective relationships with internal and external stakeholders of the organization
• Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred.
• Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions

Preferred Technical and Professional Expertise

• Prior experience in Data processing or Data management skill will be preferred.
• Working knowledge of Workday will be an added advantage