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Responsibilities:
Work with the regional account manager and the local FCM offices to ensure they are providing the best possible service to the travelers and travel managers. If issues arise, work with the local office and regional account manager to develop and implement corrective action plans.
Work with the local KLA offices and employees to ensure they have an understanding of the global travel program and policy.
Hold regularly schedule business reviews with local suppliers and local KLA personnel.
Negotiate local agreements with air carriers and car rental agencies and other travel related suppliers.
Support the Global Hotel RFP. Work with the local APAC regions to obtain feedback on what hotels to include/exclude from the program.
Support the local credit card program and work with the Global Credit Card Manager to resolve any local issues.
Support travel policy compliance, monitoring, and enforcement.
Help to develop and implement global processes, procedures, and tools to drive efficiency and improve the travel program.
Skills Required:
Understanding of a global travel program
Ability to negotiate and implement agreements.
Support and implement a local travel strategy based on corporate goals.
Ability to partner with and communicate with internal clients, suppliers and/or management.
Excellent written and oral communication skills as this position involves direct contact with key business owners, collaborators, and external parties.
Experience with supporting people/teams both remotely and globally.
A dedication to client-service and to finding creative solutions.
A desire to work in a collaborative and team-oriented environment.
Willingness to adapt to evolving business environments.
Strong critical thinking and problem-solving skills.
Experience with Microsoft Office, Microsoft Teams/SharePoint, DocuSign
Minimum Qualifications
Bachelor’s degree
3-5 years of experience in the travel industry
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