*Candidate who has 0-3 years of full-time work experience can also apply to this role
The scope of responsibilities assigned to the position:- Solves reported product and network problems of moderate complexity
- Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
- Provides basic systems/product training and intellectual property material
- Keeps up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services
The qualifications and personal skills we are looking for are:
- Good technical foundation in networking (CCNA equivalent level or above)
- Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, Network Management, Microsoft, Linux
- Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
- Passion and demonstrated ability to learn and work in a multicultural team environment
- Ability to drive to achieve goals with limited supervision
- Analytical skills