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Citi Group Applications Production Support Intermediate Analyst 
Canada, Ontario 
751098838

20.09.2024

Responsibilities:

  • The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
  • Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participates in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production.
  • perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
  • Considers implications of the application of technology to the current environment.
  • Analyzes applications to identify risks, vulnerabilities and security issues.
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exchanges ideas and information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned in a concise and logical manner.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.

Qualifications:

  • 2-5 years experience
  • Hands on experience in supporting advanced cloud based (Micro Services) infrastructure.
  • Ability to run or develop scripts in Mongo DB.
  • Knowledge of any active monitoring tools (AppDynamics, ITRS, Uptime, Grafana etc.)
  • Ability to develop support tools/scripts as required using Python.
  • Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
  • Participation in some process improvements.
  • Basic Business knowledge/ understanding of financial markets and products.
  • Knowledge/ experience of problem Management Tools.
  • Understands of how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholder

Education:

  • Bachelor’s/University degree or equivalent experience
Applications Support


Time Type:

Full time

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