EY FS Technology Consulting - Programme Delivery 

Ireland 

750882986

FS Technology Consulting - Programme Delivery Lead –Channels and Mobile – Director - Dublin

EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.

Join EY FS Ireland you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services.
By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.

Your key responsibilities

The ideal candidate will be at a Director level, and will be responsible for the delivery of technology solutions that enhance customer engagement through multiple channels, ensuring that projects are completed on time, within budget, and to the highest quality standards.

• Leading the end-to-end delivery complex multi-channel technology solutions, from requirements gathering and solution design to development, testing, deployment, and post-launch support.
• Leading the interaction with senior client stakeholders, to resolve important questions and challenges regarding the solution design, plan and budget of a complex customer channels technology transformation
• Leading diverse experts working across various teams, including business stakeholders, workstream leads, system and functional experts, technical architects, developers and others to define and manage project scope, goals, and deliverables.
• Developing and maintaining detailed project plans, including resource allocation, timelines, and budget tracking.
• Serving as the main point of contact for project status, risk management, and issue resolution. Representing and explaining project progress to the most senior client stakeholders
• Ensuring the application of best practices in project management, software development lifecycle (SDLC), and Agile methodologies.
• Providing leadership and guidance to the overall programme team, fostering a culture of continuous improvement and innovation.

To qualify for the role, you must have:

• Bachelor's or master’s degree in computer science, Information Technology, Business Administration, or a related field.
• Minimum of 12 years of experience in technology delivery, with at least 5 years in a leadership role managing multi-channel solution projects with a blue-chip consulting firm.
• Extensive experience with Salesforce, Microsoft platforms (such as Dynamics 365 and Azure), EIS, and CRM systems.
• Strong project management skills, with certifications such as PMP, PRINCE2, or Agile methodologies (e.g., Scrum Master, SAFe) being highly desirable.
• Experience operating in a fast paced, multi-vendor environment.
• Experience in delivering business value from technology as well as communicating the value to senior business stakeholders.
• Excellent problem-solving, analytical, and decision-making abilities.
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Stakeholder Management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs.
• Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting tight deadlines.
• Experience with budget management and resource allocation in a project context.
• Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.

Domain Areas

• Banking and Insurance channels
• Customer retail retail apps in banking or insurance
• Digital platforms and CRM
• Banking
• Insurance and healthcare

Products

• React framework and similar for retail applications
• Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc.
• Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc.
• HubSpot CRM
• Content management solutions
• Tealium / other customer data platforms

Have working experience one or more of the following tools.

• MS Office, Visio, Project
• Jira, Confluence
• SQL, XML
• Collaboration and Design tools

Ideally, you’ll also have experience in one or more of the following:

• Have ability to deal with ambiguity and uncertainty
• Conducting Workshops and interviews

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support and coaching from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

Career Progression

• When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
• Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.
• As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.
• We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.

Inclusion & Diversity

We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You will be embraced for who you are and empowered to use your voice to help others find theirs.